Refund policy

We want you to love your Snugsy order. If you’re not happy, here’s how returns work.

Final sale items
Items bought during our Pre-Black Friday sale, and any item marked as final sale or sold at a reduced sale price, are final sale. Because of the sale price, final sale items cannot be returned, exchanged or refunded. This does not affect items that arrive damaged, defective or incorrect (see below). The return rules below apply only to items that are not final sale.

Returns (15 days)
For items that are not final sale, you can request a return within 15 days of the delivery date. Items must be unworn, unwashed and in their original condition. To start a return, email formzerobrand@gmail.com with your order number. Please don’t send anything back before we reply, because we’ll give you the return address and instructions first.

Return shipping
Customers pay the cost of shipping returned items back to us. Original shipping charges are not refunded, and customs duties or import taxes are not refunded.

Size exchanges
For items that are not final sale, if a size doesn’t fit, we can exchange it for another size, or give you store credit, once we receive your return. The exchange depends on stock availability.

Damaged, defective or incorrect items
This applies to all items, including final sale items. If your order arrives damaged, defective or incorrect, email us within 15 days of delivery with your order number and clear photos. We’ll arrange a replacement or a refund.

Refunds
Approved refunds go back to your original payment method. We refund the price of the item after your return is received and checked. Allow a few business days for it to show on your statement, since banks vary.

Items not eligible
We can’t accept returns on final sale items, or on items that are worn, washed, damaged by the customer, or returned without our approval.

Questions?
Email us at formzerobrand@gmail.com.